Subject: SSBS audits
From: Pritish Nandi <[email-masked]>
To: Adithya Srivastava <[email-masked]>, Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 7 Nov 2019 22:17:33 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

6 Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
60449 	Anush 	11/6/2019 16:46 	11/6/2019 16:49 	0:03:00 	Yes 	Yes 	NA 	Other 	Hold 
60450 	Mridu 	11/6/2019 16:47 	11/6/2019 16:47 	0:00:00 	Yes 	Yes 	NA 	Other 	Hold 
60451 	Anush 	11/6/2019 17:16 	11/6/2019 17:21 	0:05:00 	Yes 	Yes 	NA 	Other 	Pending 
60452 	Mridu 	11/6/2019 17:28 	11/6/2019 17:32 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
60453 	Anush 	11/6/2019 18:07 	11/6/2019 18:17 	0:10:00 	Yes 	Yes 	NA 	Other 	Resolved 
60454 	Mridu 	11/6/2019 18:10 	11/6/2019 18:10 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
60455 	Mridu 	11/6/2019 18:54 	11/6/2019 18:57 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
60456 	Mridu 	11/6/2019 19:21 	11/6/2019 19:23 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
60457 	AJ 	11/7/2019 6:39 	11/7/2019 6:39 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 

7 Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
60519 	Mridu 	11/7/2019 16:47 	11/7/2019 16:51 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
60520 	Anush 	11/7/2019 16:59 	11/7/2019 16:59 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 
60521 	Anush 	11/7/2019 17:41 	11/7/2019 17:45 	0:04:00 	Yes 	Yes 	NA 	Other 	Hold 
60522 	AJ 	11/7/2019 19:17 	11/7/2019 19:17 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 
60523 	AJ 	11/7/2019 23:55 	11/7/2019 23:59 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi