Subject: SSBS audits
From: Pritish Nandi <[email-masked]>
To: "Ashish Dabral" <[email-masked]>, Anush Saxena <[email-masked]>, " Bharat Sharma" <[email-masked]>, Arjun Hurry <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Apoorv Joshi <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Adithya Srivastava <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 6 Nov 2019 03:04:30 -0700 (MST)

Hi All, 

PFB SSBS audits. 

Please fill the form when completing SSBS tickets. 

[ https://docs.google.com/forms/d/e/1FAIpQLSf7MjLlB6UEKnHx8Un_tkzXAMEKxXJNDy2tJvXA1pJFGew54A/viewform | https://docs.google.com/forms/d/e/1FAIpQLSf7MjLlB6UEKnHx8Un_tkzXAMEKxXJNDy2tJvXA1pJFGew54A/viewform ] 

3 Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
60256 	Adithya 	11/3/2019 16:30 	11/3/2019 16:35 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
60257 	Mridu 	11/3/2019 16:31 	11/3/2019 16:31 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
60258 		11/3/2019 16:36 	11/3/2019 16:41 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
60259 		11/3/2019 16:49 	11/3/2019 16:49 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
60260 		11/3/2019 16:49 	11/3/2019 16:54 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
60261 		11/3/2019 16:50 	11/3/2019 16:50 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
60262 		11/3/2019 17:13 	11/3/2019 17:13 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
60263 	Adithya 	11/3/2019 17:32 	11/3/2019 17:37 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
60264 	Adithya 	11/3/2019 18:17 	11/3/2019 18:20 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
60265 		11/3/2019 20:23 	11/3/2019 20:24 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
60266 		11/3/2019 20:30 	11/3/2019 20:30 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 

4 Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
60325 	Adithya 	11/4/2019 16:37 	11/4/2019 16:37 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 
60326 		11/4/2019 16:43 	11/4/2019 16:59 	0:16:00 	Yes 	Yes 	NA 	Other 	Resolved 
60327 		11/4/2019 16:45 	11/4/2019 16:45 	0:00:00 	Yes 	Yes 	NA 	Manager 	Resolved 
60328 	Adithya 	11/4/2019 16:46 	11/4/2019 16:58 	0:12:00 	Yes 	Yes 	NA 	Other 	Resolved 
60329 	Adithya 	11/4/2019 16:50 	11/4/2019 16:50 	0:00:00 	Yes 	Yes 	NA 	Other 	Hold 
60330 	Adithya 	11/4/2019 16:59 	11/4/2019 16:59 	0:00:00 	Yes 	Yes 	NA 	Other 	Pending 
60331 	Adithya 	11/4/2019 17:02 	11/4/2019 17:09 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 
60332 	Adithya 	11/4/2019 17:09 	11/4/2019 17:11 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 

5 Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
60385 	Anush 	11/5/2019 16:32 	11/5/2019 16:38 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 
60386 	Anush 	11/5/2019 16:35 	11/5/2019 16:39 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
60387 	Anush 	11/5/2019 16:41 	11/5/2019 16:41 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 
60388 	Mridu 	11/5/2019 17:44 	11/5/2019 17:45 	0:01:00 	Yes 	No 	Right Technician is Zainab Al Turaiki for SF engage - ERP Takween 	Other 	Open 
60389 	Mridu 	11/5/2019 18:35 	11/5/2019 18:35 	0:00:00 	Yes 	Yes 	NA 	Other 	Pending 
60390 	Adithya 	11/5/2019 19:02 	11/5/2019 19:05 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
60391 	AJ 	11/5/2019 19:18 	11/5/2019 19:25 	0:07:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi