Subject: MOM- LMOD Call With Charlotte
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>, saurabh <[email-masked]>
Cc: Arjun Hurry <[email-masked]>, amira <[email-masked]>
Date: Tue, 5 Nov 2019 21:54:11 -0700 (MST)

Hi All, 

PFB the MOM of the LMOD Call with Charlotte. 

1. They would want us handle only Cancellation request which we receive via emails. 
2. They would setup an automation which would direct all cancellation request in our queue. 
3. The SLA for handling tickets should be 24 hours. 
4. They would want us to start after an week which is from 14 Nov 2019. 
5. They would setup the logins and give access to the articles/ Demo videos by this Friday 
6. They have started that their peak time is from Thanks Giving onwards. They want us to reduce some load. 
7. They would setup the slack channel so that we can redirect our questions to them. Hopefully it would be on the same Les Mills Slack Workspace. 
8. They were also asking to give us access of the App to our Mobile phone. However, advised that we do not carry phones due to security reasons. So he advised to use personal phones to download the app and check on the functionality and also if we would like to do the exercise at home. For office we can setup the iPad. 

Some ask - 

Damien said that they are expecting 200+ tickets in a week so AJ would like to have somebody as backup as the volume of HFL has gone up. Please look into the viability and help. 

Regards, 
Pritish Nandi