Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "avganova, mushtari" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Olesia Dhas <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 2 Nov 2019 23:06:38 -0700 (MST)

Hi All, 

PFB the Les Mills Audits. 

1 Nov 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2922 	Playback error 	No 	NA 	AJ 	AJ, Are you even checking and reading out the data correctly. There are no disconnections for the Virtual Playback. They have had Playback errors but not a single disconnection. You are checking AV setup wherein you should have asked for screenshot and escalated it to Charlotte to look further. Before that it would have been good to check the iPad genration/Capacity, App update, iOS update. if all was checked and fine then it should have escalated to Charlotte with screenshot. What were you thinking? 	Awaiting 	AV 	Incorrect 	There is no need to check AV setup and it should be an App related issue. 

2 Nov 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2925 	Fitbox Issue 	Yes 	NA 	Mridu 	NA 	Closed 	Invalid 	Correct 	Fitbox Issue 

Regards, 
Pritish Nandi