Subject: Re: closure procedure
From: Pritish Nandi <[email-masked]>
To: Charlotte Jansen <[email-masked]>
Cc: lesmills <[email-masked]>
Date: Thu, 31 Oct 2019 19:40:35 -0700 (MST)

Hi Chalotte, 

This is understood and passed it on to the team. 

Regards, 
Pritish 

From: "Charlotte Jansen" <[email-masked]> 
To: "lesmills" <[email-masked]> 
Sent: Friday, 1 November, 2019 05:47:06 
Subject: closure procedure 

Hi Agents, 

Just a reminder that if a customer confirms an issue is resolved, we can by-pass the ticket closure procedure and inform them that the ticket will be closed straight away, no need for the 48 hour notice. 

Pritish if you want to update the closure procedure doc we have saved in Freshdesk please send me a new one 

Thanks 

Charlotte 

	

	

	

Charlotte Jansen ​ 	

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Customer Support B2B 

Les Mills International 	

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