Subject: closure procedure
From: Charlotte Jansen <[email-masked]>
To: lesmills <[email-masked]>
Date: Fri, 1 Nov 2019 00:17:06 +0000

Hi Agents,

Just a reminder that if a customer confirms an issue is resolved, we can by-pass the ticket closure procedure and inform them that the ticket will be closed straight away, no need for the 48 hour notice.

Pritish if you want to update the closure procedure doc we have saved in Freshdesk please send me a new one

Thanks

Charlotte

Charlotte Jansen​
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Customer Support B2B
Les Mills International
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