Subject: Les Mills Update - Automation
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "avganova, mushtari" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Olesia Dhas <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 30 Oct 2019 19:31:03 -0700 (MST)

Hi Team, 

For any automation related issue you would need to check the connectivity of the customer first. Automation would not work if the internet connection is intermittent. They need a stable connection for that. You would need to first check the connection and then draft your response accordingly. This basically applies to all automation related issues we handle. 

You would check Kibana for the details. 

Go under Solutions>>Troubleshooting>>Kibana Training Material>>I want to know if a customers device has been online 

https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000185761-i-want-to-know-if-a-customers-device-has-been-online- 

I need everybody on top of this and no excuses. All marked in the email (To:) need to give their acknowledgement that they have read it and understood. 

Regards, 
Pritish Nandi