Subject: Les Mills German Translation
From: Bharat Sharma <[email-masked]>
To: Arjun Hurry <[email-masked]>
Date: Mon, 28 Oct 2019 09:30:33 -0700 (MST)

Hello Betty, 

Thank you so much for contacting us today. 

As you've discussed this with my colleague over the phone, I'm sorry to know that you're facing trouble with the multiple Virtual classes, as far as we've checked in our back end database, we've found few Video player disconnections events and some paused events in middle of the Scheduled classes which usually disturb the playback. 

Your iPad is showing the good sync status and the Virtual app is also updated. 

For us to narrow down the problem here could you please answer the below question for our further investigation :- 

1. Are you using a genuine 30 Watt Apple adaptor and video EDID and also if you could confirm the make and model of the EDID which you're using in your virtual setup. 

In the Below link there're some recommended EDID for the Virtual setup :- 

https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000084205?lang=de 

2. If there is no strain relief on the Apple adaptor and the wires have come loose, resulting in a broken connection. In this case they should replace the Apple adaptor or arrange strain relief. 

Important:- Please check the below link to read about all the must have devices to run the Virtual Programs in there Ideal state with negligible playback errors. 

https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000084204?lang=de 

I would suggest you to please contact your AV service provider who installed the Virtual in your studio and also ask him to check all the necessary devices in your Virtual setup. 

Thank you for your understanding, and we look forward to hearing from you. 

Warm Regards, 
Bharat 
Customer Services 
Les Mills Virtual App