Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: "Ashish Dabral" <[email-masked]>, Anush Saxena <[email-masked]>, " Bharat Sharma" <[email-masked]>, Arjun Hurry <[email-masked]>, Apoorv Joshi <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Adithya Srivastava <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 28 Oct 2019 03:12:39 -0700 (MST)

Hi All, 

PFB SSBS audits. 

23 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59677 	Bharat 	10/23/2019 16:34 	10/23/2019 16:51 	0:17:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59678 		10/23/2019 16:51 	10/23/2019 16:51 	0:00:00 	Yes 	Yes 	Yes 	Other 	Hold 
59679 	Bharat 	10/23/2019 16:56 	10/23/2019 16:56 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
59680 	Adithya 	10/23/2019 17:10 	10/23/2019 17:10 	0:00:00 	Yes 	Yes 	Yes 	Other 	Hold 
59681 	Bharat 	10/23/2019 17:10 	10/23/2019 17:11 	0:01:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59682 	Bharat 	10/23/2019 17:18 	10/23/2019 17:19 	0:01:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59683 	Bharat 	10/23/2019 17:21 	10/23/2019 17:22 	0:01:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59684 	Bharat 	10/23/2019 17:28 	10/23/2019 17:34 	0:06:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59685 	Adithya 	10/23/2019 17:28 	10/23/2019 17:34 	0:06:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59686 		10/23/2019 17:53 	10/23/2019 18:04 	0:11:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59687 		10/23/2019 17:58 	10/23/2019 18:05 	0:07:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59688 	Adithya 	10/23/2019 18:03 	10/23/2019 18:04 	0:01:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59689 		10/23/2019 18:15 	10/23/2019 18:15 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
59690 		10/23/2019 19:27 	10/23/2019 19:29 	0:02:00 	Yes 	Yes 	Yes 	Other 	Open 
59691 	AJ 	10/23/2019 20:39 	10/23/2019 21:03 	0:24:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59692 	AJ 	10/23/2019 20:56 	10/23/2019 21:06 	0:10:00 	Yes 	Yes 	Yes 	Other 	Resolved 

24 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59695 	Bharat 	10/24/2019 6:38 	10/24/2019 6:38 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
59741 	Mridu 	10/24/2019 17:24 	10/24/2019 17:25 	0:01:00 	Yes 	Yes 	Yes 	Other 	Resolved 

25 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59743 	Mridu 	10/25/2019 13:08 	10/25/2019 13:27 	0:19:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59744 	Mridu 	10/25/2019 16:03 	10/25/2019 16:06 	0:03:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59745 	Mridu 	10/25/2019 16:51 	10/25/2019 16:51 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59746 	Mridu 	10/25/2019 17:05 	10/25/2019 17:10 	0:05:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59747 	Mridu 	10/25/2019 18:36 	10/25/2019 18:42 	0:06:00 	Yes 	Yes 	Yes 	Other 	Resolved 

26 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59749 	Mridu 	10/26/2019 6:57 	10/26/2019 6:59 	0:02:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59750 		10/26/2019 8:17 	10/26/2019 8:27 	0:10:00 	Yes 	Yes 	Yes 	Other 	Hold 
59751 	Bharat 	10/26/2019 9:38 	10/26/2019 9:57 	0:19:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59752 		10/26/2019 10:42 	10/26/2019 10:57 	0:15:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59753 	Bharat 	10/26/2019 12:50 	10/26/2019 12:50 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59754 	Bharat 	10/26/2019 17:00 	10/26/2019 17:16 	0:16:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59755 	Bharat 	10/26/2019 17:01 	10/26/2019 17:17 	0:16:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59756 		10/26/2019 19:12 	10/26/2019 19:12 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 

27 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59817 	NA 
	10/27/2019 16:49 	- 	NA 	No 	NA 	No response sent 	Other 	Hold 
59818 	NA 	10/27/2019 17:17 	- 	NA 	No 	NA 	No response sent 	Other 	Open 
59819 	NA 	10/27/2019 17:17 	- 	NA 	No 	NA 	No response sent 	Other 	Open 
59820 	NA 	10/27/2019 18:46 	- 	NA 	No 	NA 	No response sent 	Other 	Resolved 
59821 	NA 	10/27/2019 18:49 	- 	NA 	No 	NA 	No response sent 	Other 	Resolved 
59822 	AJ 	10/27/2019 23:39 	10/27/2019 23:40 	0:01:00 	Yes 	NA 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi