Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Adithya Srivastava <[email-masked]>, Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Wed, 23 Oct 2019 03:31:06 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

20 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59419 	Bharat 	10/20/2019 6:53 	10/20/2019 6:57 	0:04:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59462 	Mridu 	10/20/2019 16:39 	10/20/2019 16:41 	0:02:00 	Yes 	Yes 	Yes 	Other 	Open 
59463 	Mridu 	10/20/2019 17:03 	10/20/2019 17:09 	0:06:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59464 	Adithya 	10/20/2019 17:54 	10/20/2019 17:57 	0:03:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59465 		10/20/2019 18:13 	10/20/2019 18:16 	0:03:00 	Yes 	Yes 	Yes 	Other 	Resolved 

21 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59511 	Mridu 	10/21/2019 16:34 	10/21/2019 16:37 	0:03:00 	Yes 	Yes 	Yes 	Other 	Open 
59512 	Adithya 	10/21/2019 16:34 	10/21/2019 16:38 	0:04:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59513 	Mridu 	10/21/2019 16:35 	10/21/2019 16:39 	0:04:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59514 	Adithya 	10/21/2019 16:42 	10/21/2019 16:46 	0:04:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59516 	Adithya 	10/21/2019 17:20 	10/21/2019 17:36 	0:16:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59517 	Mridu 	10/21/2019 18:25 	10/21/2019 18:30 	0:05:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59518 	Adithya 	10/21/2019 19:08 	10/21/2019 19:11 	0:03:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59519 	AJ 	10/21/2019 19:47 	10/21/2019 19:52 	0:05:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59520 	AJ 	10/21/2019 19:49 	10/21/2019 19:58 	0:09:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59521 	Bharat 	10/21/2019 20:55 	10/21/2019 21:18 	0:23:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59522 	AJ 	10/21/2019 23:20 	NA 	#VALUE! 	NA 	NA 	Automated email from Microsoft 	Other 	Closed 

22 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59575 	Adithya 	10/22/2019 16:30 	10/22/2019 16:40 	0:10:00 	Yes 	Yes 	Yes 	Other 	Open 
59576 	Adithya 	10/22/2019 17:49 	10/22/2019 17:49 	0:00:00 	Yes 	Yes 	Yes 	Other 	Hold 
59577 	AJ 	10/22/2019 23:55 	10/22/2019 23:57 	0:02:00 	Yes 	Yes 	Yes 	Other 	Open 

Regards, 
Pritish Nandi