Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Adithya Srivastava <[email-masked]>, Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 17 Oct 2019 03:35:35 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

15 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59275 	Adithya 	10/15/2019 16:51 	10/15/2019 17:07 	0:16:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59277 	AJ 	10/16/2019 3:38 	10/16/2019 3:42 	0:04:00 	Yes 	Yes 	Yes 	Other 	Resolved 

16 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59330 	Adithya 	10/16/2019 16:51 	10/16/2019 17:02 	0:11:00 	Yes 	Yes 	Yes 	Other 	Open 
59331 	Mridu 	10/16/2019 19:34 	10/16/2019 19:39 	0:05:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59332 	AJ 	10/16/2019 19:42 	10/16/2019 20:01 	0:19:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59333 	AJ 	10/16/2019 19:45 	10/16/2019 20:02 	0:17:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59334 	AJ 	10/16/2019 19:49 	10/16/2019 20:02 	0:13:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59335 	AJ 	10/16/2019 19:56 	10/16/2019 20:00 	0:04:00 	Yes 	Yes 	Yes 	Other 	Resolved 

Regards, 
Pritish Nandi