Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Adithya Srivastava <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 13 Oct 2019 00:36:49 -0700 (MST)

Hi All, 

PFB the SSBS Audits. 

11 Oct - Complete. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59016 	AJ 	10/11/2019 3:29 	10/11/2019 3:51 	0:22:00 	Yes 	Yes 	Yes 	Other 	Open 
59017 	Bharat 	10/11/2019 10:17 	10/11/2019 10:20 	0:03:00 	Yes 	Yes 	Yes 	Other 	Open 
59018 	Mridu 	10/11/2019 13:06 	10/11/2019 13:09 	0:03:00 	Yes 	Yes 	Yes 	Other 	Open 
59019 	Aditya 	10/11/2019 14:25 	10/11/2019 14:29 	0:04:00 	Yes 	Yes 	Yes 	Other 	Open 
59020 	Mridu 	10/11/2019 16:14 	10/11/2019 16:24 	0:10:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59021 	Aditya 	10/11/2019 19:03 	10/11/2019 19:10 	0:07:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59022 	AJ 	10/11/2019 23:55 	10/11/2019 23:55 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 

12 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59023 	Bharat 	10/12/2019 8:16 	10/12/2019 8:18 	0:02:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59024 	Bharat 	10/12/2019 10:10 	10/12/2019 10:15 	0:05:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59025 	Mridu 	10/12/2019 10:42 	10/12/2019 10:42 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59026 	Mridu 	10/12/2019 14:04 	10/12/2019 14:17 	0:13:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59027 	Mridu 	10/12/2019 14:27 	10/12/2019 14:39 	0:12:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59028 	Anush 	10/12/2019 16:34 	10/12/2019 16:41 	0:07:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59029 	Mridu 	10/12/2019 17:00 	10/12/2019 17:03 	0:03:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59030 	AJ 	10/12/2019 18:27 	10/12/2019 18:31 	0:04:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59031 	Bharat 	10/12/2019 23:55 	10/12/2019 23:57 	0:02:00 	Yes 	Yes 	Yes 	Other 	Open 

Regards, 
Pritish Nandi