Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Adithya Srivastava <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 11 Oct 2019 05:43:28 -0700 (MST)

Hi All, 

Apologies for the delay in sending the audits. here you go. 

7 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58814 	Adithya 	10/7/2019 16:43 	10/7/2019 16:48 	0:05:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58815 	Adithya 	10/7/2019 17:11 	10/7/2019 17:15 	0:04:00 	Yes 	Yes 	Yes 	Other 	Open 
58816 	AJ 	10/7/2019 21:50 	10/7/2019 21:56 	0:06:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58817 	AJ 	10/7/2019 22:33 	10/7/2019 22:38 	0:05:00 	Yes 	Yes 	Yes 	Other 	Closed 
58818 	AJ 	10/7/2019 23:25 	10/7/2019 23:39 	0:14:00 	Yes 	Yes 	Yes 	Other 	Closed 
58819 	AJ 	10/7/2019 23:30 	10/7/2019 23:40 	0:10:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58820 	AJ 	10/7/2019 23:55 	10/8/2019 0:08 	0:13:00 	Yes 	Yes 	Yes 	Other 	Pending 
58822 	AJ 	10/8/2019 1:14 	10/8/2019 1:14 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 

8 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58875 	Ahmad 	10/8/2019 16:47 	10/8/2019 16:49 	0:02:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58876 	Adithya 	10/8/2019 17:16 	10/8/2019 17:19 	0:03:00 	Yes 	Yes 	Yes 	Other 	Closed 
58878 	Bharat 	10/8/2019 17:56 	10/8/2019 17:58 	0:02:00 	Yes 	Yes 	Yes 	Other 	Waiting 
58879 	AJ 	10/8/2019 20:49 	10/8/2019 21:03 	0:14:00 	Yes 	Yes 	Yes 	Other 	Resolved 

9 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58942 	Bharat 	10/9/2019 16:35 	10/9/2019 16:40 	0:05:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58943 	Adithya 	10/9/2019 16:37 	10/9/2019 16:42 	0:05:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58944 	Bharat 	10/9/2019 16:38 	10/9/2019 16:44 	0:06:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58945 	Adithya 	10/9/2019 16:51 	10/9/2019 16:55 	0:04:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58946 	Adithya 	10/9/2019 16:51 	10/9/2019 16:56 	0:05:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58947 	Adithya 	10/9/2019 16:56 	10/9/2019 16:57 	0:01:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58948 	Adithya 	10/9/2019 18:15 	10/9/2019 18:26 	0:11:00 	Yes 	Yes 	Yes 	Other 	Waiting 
58949 	Adithya 	10/9/2019 18:33 	10/9/2019 18:37 	0:04:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58950 	Adithya 	10/9/2019 18:35 	10/9/2019 18:37 	0:02:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58951 	Adithya 	10/9/2019 18:45 	10/9/2019 18:46 	0:01:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58952 	AJ 	10/9/2019 21:11 	10/9/2019 21:15 	0:04:00 	Yes 	Yes 	Yes 	Other 	Resolved 

10 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59014 	Adithya 	10/10/2019 17:32 	10/10/2019 17:34 	0:02:00 	Yes 	Yes 	Yes 	Other 	Open 
59015 	AJ 	10/10/2019 23:55 	10/10/2019 23:58 	0:03:00 	Yes 	Yes 	Yes 	Other 	Open 

11 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59016 	AJ 	10/11/2019 3:29 	10/11/2019 3:51 	0:22:00 	Yes 	Yes 	Yes 	Other 	Open 
59017 	Bharat 	10/11/2019 10:17 	10/11/2019 10:20 	0:03:00 	Yes 	Yes 	Yes 	Other 	Open 
59018 	Mridu 	10/11/2019 13:06 	10/11/2019 13:09 	0:03:00 	Yes 	Yes 	Yes 	Other 	Open 
59019 	Aditya 	10/11/2019 14:25 	10/11/2019 14:29 	0:04:00 	Yes 	Yes 	Yes 	Other 	Open 

Regards, 
Pritish Nandi