Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "avganova, mushtari" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 9 Oct 2019 09:02:56 -0700 (MST)

HI All, 

PFB the audits for Les Mills. 

@All - Can you please check the link below which has all the training material for Kibana. Please do a proper investigation and put proper notes in the ticket so that we can follow up accordingly. You need to check the data thoroughly before responding to the customer. This is a must and I have asked you guys many times and still it is not getting followed. 

[ https://lesmillsvirtualapp.freshdesk.com/a/solutions/categories/36000112151/folders/36000195084?lang=en | https://lesmillsvirtualapp.freshdesk.com/a/solutions/categories/36000112151/folders/36000195084?lang=en ] 

6 Oct 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2842 	No Studio error 	Yes 	NA 	Ahmad 	NA 	Waiting 	Deleted App 	Correct 	Customer Deleted App 

7 Oct 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2843 	Change Entitlements 	Yes 	If they're unable to provide a virtual username this is a sign they might not be a Virtual customer, so the username should have been requested. Please email her to say we offer support for the Virtual product and need the username to support them further. 	Pritish 	NA 	Waiting 	Entitlement 	Correct 	Username already given and wanted to change entitlements 
2846 	Automation Settings 	Yes 	NA 	Amira 	NA 	Waiting 	AV 	Correct 	Av Settings required 

8 Oct 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2847 	Playback issue 	No 	NA 	AJ 	Should have checked corrupt downloads under Kibana, Notes were not proper. Also did ignore pause events as per Kibana Data 	Waiting 	Downloads 	Correct 	Corrupt downloads found 

9 Oct - No Tickets 

Regards, 
Pritish Nandi