Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Adithya Srivastava <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 6 Oct 2019 05:14:32 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

4th Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58653 	Anush 	10/4/2019 12:13 	10/4/2019 12:13 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
58654 	Anush 	10/4/2019 14:57 	10/4/2019 14:57 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
58655 	Adithya 	10/4/2019 18:07 	10/4/2019 18:07 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58656 	Pritish 	10/4/2019 18:09 	10/4/2019 18:31 	0:22:00 	Yes 	Yes 	Yes 	Other 	Resolved 

5 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58657 	Bharat 	10/5/2019 6:38 	10/5/2019 6:38 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
58658 	Bharat 	10/5/2019 6:38 	10/5/2019 6:38 	0:00:00 	Yes 	Yes 	Yes 	Other 	Pening 
58659 	Bharat 	10/5/2019 10:23 	10/5/2019 10:29 	0:06:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58660 	Bharat 	10/5/2019 10:44 	10/5/2019 10:51 	0:07:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58661 	Bharat 	10/5/2019 13:37 	10/5/2019 13:37 	0:00:00 	Yes 	Yes 	Yes 	Other 	Hold 
58662 	Bharat 	10/5/2019 13:37 	10/5/2019 13:37 	0:00:00 	Yes 	Yes 	Yes 	Other 	Hold 
58663 	Bharat 	10/5/2019 14:10 	10/5/2019 14:10 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58664 	Ahmad 	10/5/2019 15:31 	10/5/2019 15:40 	0:09:00 	Yes 	Yes 	Yes 	Other 	Open 
58665 	Ahmad 	10/5/2019 16:41 	10/5/2019 16:48 	0:07:00 	Yes 	Yes 	Yes 	Other 	Hold 
58666 	Ahmad 	10/5/2019 16:43 	10/5/2019 16:49 	0:06:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58667 	Ahmad 	10/5/2019 16:48 	10/5/2019 16:50 	0:02:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58668 	Ahmad 	10/5/2019 16:55 	10/5/2019 16:59 	0:04:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58669 	Ahmad 	10/5/2019 17:00 	10/5/2019 17:03 	0:03:00 	Yes 	Yes 	Yes 	Other 	Resolved 

Regards, 
Pritish Nandi