Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: "Ashish Dabral" <[email-masked]>, Anush Saxena <[email-masked]>, " Bharat Sharma" <[email-masked]>, Arjun Hurry <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Apoorv Joshi <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Adithya Srivastava <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 4 Oct 2019 08:02:54 -0700 (MST)

Hi All, 

PFB SSBS audits. 

3 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58647 	Aditya 	10/3/2019 16:38 	10/3/2019 16:38 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
58648 	Aditya 	10/3/2019 16:45 	10/3/2019 16:45 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
58649 	Aditya 	10/3/2019 17:04 	10/3/2019 17:06 	0:02:00 	Yes 	Yes 	Yes 	Other 	Waiting 
58650 	Pritish 	10/3/2019 17:05 	10/3/2019 17:19 	0:14:00 	Yes 	Yes 	Yes 	Other 	Open 
58651 	Aditya 	10/3/2019 17:37 	10/3/2019 17:45 	0:08:00 	Yes 	Yes 	Yes 	Other 	Hold 

4 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58653 	Anush 	10/4/2019 12:13 	10/4/2019 12:13 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
58654 	Anush 	10/4/2019 14:57 	10/4/2019 14:57 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 

Regards, 
Pritish Nandi