Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Adithya Srivastava <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 2 Oct 2019 08:33:29 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

28 Sept 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58270 	Bharat 	9/28/2019 10:04 	9/28/2019 10:17 	0:13:00 	Yes 	Yes 	Yes 	Other 	Open 
58271 	Ahmad 	9/28/2019 10:28 	9/28/2019 10:28 	0:00:00 	Yes 	Yes 	Yes 	Other 	Closed 
58272 	Aditya 	9/28/2019 14:50 	9/28/2019 14:50 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58273 	Aditya 	9/28/2019 15:04 	9/28/2019 15:04 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
58274 	Bharat 	9/28/2019 15:45 	9/28/2019 15:50 	0:05:00 	Yes 	Yes 	Yes 	Other 	Open 
58275 	Pritish 	9/28/2019 16:06 	9/28/2019 16:06 	0:00:00 	Yes 	Yes 	Yes 	Other 	Closed 
58276 	Bharat 	9/28/2019 16:32 	9/28/2019 16:32 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
58277 	Bharat 	9/28/2019 17:00 	9/28/2019 17:10 	0:10:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58278 	Mridu 	9/28/2019 17:43 	9/28/2019 17:43 	0:00:00 	Yes 	Yes 	Yes 	Other 	Closed 
58279 	Bharat 	9/28/2019 18:14 	9/28/2019 18:17 	0:03:00 	Yes 	Yes 	Yes 	Livesalesman 	Closed 

29 Sept 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58282 	AJ 	9/29/2019 2:17 	9/29/2019 2:17 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58283 	Anush 	9/29/2019 5:39 	9/29/2019 5:45 	0:06:00 	Yes 	Yes 	Yes 	Other 	Open 
58284 	Anush 	9/29/2019 6:01 	9/29/2019 6:01 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
58285 	Anush 	9/29/2019 6:02 	9/29/2019 6:02 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
58286 	Anush 	9/29/2019 6:28 	9/29/2019 6:39 	0:11:00 	Yes 	Yes 	Yes 	Other 	Open 
58360 	Bharat 	9/29/2019 16:56 	9/29/2019 17:01 	0:11:00 	Yes 	Yes 	Yes 	Other 	Pending 
58361 	Mridu 	9/29/2019 17:23 	9/29/2019 17:25 	0:05:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58362 	Mridu 	9/29/2019 17:28 	9/29/2019 17:31 	0:02:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58363 	Bharat 	9/29/2019 17:36 	9/29/2019 17:36 	0:03:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58364 	Aditya 	9/29/2019 17:46 	9/29/2019 17:49 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
58365 		9/29/2019 20:29 	9/29/2019 20:33 	0:03:00 	Yes 	Yes 	Yes 	Other 	Resolved 

30 Sept 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58419 		9/30/2019 16:32 	9/30/2019 16:33 	0:01:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58420 	Adithya 	9/30/2019 16:44 	9/30/2019 16:50 	0:06:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58421 	Bharat 	9/30/2019 17:55 	9/30/2019 18:02 	0:07:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58422 	Bharat 	9/30/2019 18:37 	9/30/2019 18:40 	0:03:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58423 	Bharat 	9/30/2019 19:02 	9/30/2019 19:02 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
58424 	AJ 	9/30/2019 22:03 	9/30/2019 22:03 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 

1 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58484 	Bhrat 	10/1/2019 16:33 	10/1/2019 16:34 	0:01:00 	Yes 	Yes 	Yes 	Other 	Open 
58485 	Mridu 	10/1/2019 16:37 	10/1/2019 16:39 	0:02:00 	Yes 	Yes 	Yes 	Other 	Closed 
58486 	Mridu 	10/1/2019 18:15 	10/1/2019 18:21 	0:06:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58487 	Mridu 	10/1/2019 18:55 	10/1/2019 18:55 	0:00:00 	Yes 	Yes 	Yes 	Other 	Pending 

2 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58555 	Pritish 	10/2/2019 17:00 	10/2/2019 17:08 	0:08:00 	Yes 	Yes 	Yes 	Other 	Open 
58556 	Pritish 	10/2/2019 17:14 	10/2/2019 17:26 	0:12:00 	Yes 	Yes 	Yes 	Other 	Pending 
58557 	Pritish 	10/2/2019 17:19 	10/2/2019 17:26 	0:07:00 	Yes 	Yes 	Yes 	Other 	Pending 
58558 	Pritish 	10/2/2019 17:24 	10/2/2019 17:24 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 

Regards, 
Pritish Nandi