Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Adithya Srivastava <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 27 Sep 2019 08:51:20 -0700 (MST)

HI All, 

PFB the SSBS audits till yesterday. 

23 Sept 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58072 		9/23/2019 17:27 	9/23/2019 17:27 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 

24 Sept 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58134 	BHarat 	9/24/2019 16:48 	9/24/2019 16:55 	0:07:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58135 	Bharat 	9/24/2019 17:02 	9/24/2019 17:02 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
58136 	Bharat 	9/24/2019 17:11 	9/24/2019 17:19 	0:08:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58137 	Bharat 	9/24/2019 17:12 	9/24/2019 17:19 	0:07:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58138 	Bharat 	9/24/2019 17:14 	9/24/2019 17:15 	0:01:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58139 	Bharat 	9/24/2019 18:02 	9/24/2019 18:05 	0:03:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58140 	Ahmad 	9/24/2019 19:27 	9/24/2019 19:34 	0:07:00 	Yes 	Yes 	Yes 	Other 	Resolved 

25 Sept 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58207 		9/25/2019 18:09 	9/25/2019 18:16 	0:07:00 	Yes 	Yes 	Yes 	Other 	Resolved 

26 Sept 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58209 	AJ 	9/26/2019 2:06 	9/26/2019 2:25 	0:19:00 	Yes 	Yes 	Yes 	Other 	Hold 
58257 	Ashish 	9/26/2019 16:30 	9/26/2019 16:40 	0:10:00 	Yes 	Yes 	Yes 	Other 	Open 
58258 	Pritish 	9/26/2019 16:53 	9/26/2019 17:05 	0:12:00 	Yes 	Yes 	Yes 	Other 	Open 
58259 	Pritish 	9/26/2019 17:03 	9/26/2019 17:06 	0:03:00 	Yes 	Yes 	Yes 	Livesalesmsn 	Resolved 
58260 	Pritish 	9/26/2019 17:10 	9/26/2019 17:15 	0:05:00 	Yes 	Yes 	Yes 	Livesalesmsn 	Resolved 
58261 	Adithya 	9/26/2019 18:05 	9/26/2019 18:16 	0:11:00 	Yes 	Yes 	Yes 	Other 	Open 
58262 	Mridu 	9/26/2019 18:16 	9/26/2019 18:16 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 
58263 	Adithya 	9/26/2019 18:21 	9/26/2019 18:21 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
58264 		9/26/2019 23:55 	9/26/2019 23:57 	0:02:00 	Yes 	NA 	Unable to assign 	Other 	Open 

Regards, 
Pritish Nandi