Subject: Re: Kibana data
From: Pritish Nandi <[email-masked]>
To: Charlotte Jansen <[email-masked]>
Cc: lesmills <[email-masked]>
Date: Fri, 27 Sep 2019 02:46:16 -0700 (MST)

Hi Charlotte, 

Attached is the Kibana data and Disconnection timestamp as per your request for all three club's. 

Regards, 
Pritish 

From: "Charlotte Jansen" <[email-masked]> 
To: "lesmills" <[email-masked]> 
Sent: Friday, 27 September, 2019 07:01:44 
Subject: Kibana data 

Hi Level 1, 

Please can you report back to me on the below clubs 

How many AV disconnections are we seeing over the last 7 days? At what point in the video did the disconnect happen? Time zone is Europe/Stockholm 

Please check each download, do they all appear to be of the correct size? (make sure you adjust the timeframe to include data from April, which is when we started collecting kibana data) 

Are the devices online? 

Are classes being paused? 

Is the customer seeing any error messages? 

I’ve updated the Kibana training material and notes can be found in the knowledge base. 

	

STC Training Club Kållered 	

464335 

Playback issues restart part way through. 

STC Training Club Selma 	

622586 

Class plays on iPad, audio runs but screen is offline/black . 

STC Training Club Stenungsund Arena 	

478177 

	

Thanks 

Charlotte 

	

	

Charlotte Jansen ​ 	

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Customer Support B2B 

Les Mills International 	

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