Subject: Les Mills Virtual
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "avganova, mushtari" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 25 Sep 2019 07:33:39 -0700 (MST)

Hi All, 

PFB the Les Mills Audits. 

24 Sept 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct (Y/N) 	Comments 
2801 	Playback Issues 	Yes 	NA 	Amira 	NA 	Waiting 	AV 	Correct 	Av disconnections 
2802 	Registering 2nd Device 	Yes 	NA 	Pritish 	NA 	Waiting 	Invalid 	Correct 	SF related issue 

25 Sept 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct (Y/N) 	Comments 
2803 	No Studio Error 	Yes 	NA 	Amira 	NA 	Waiting 	Deleted App 	Correct 	App was deleted as per the error 
2804 	Immersive Studio 	Yes 	NA 	Pritish 	NA 	Closed 	Invalid 	Correct 	Product we do not support 
2805 	Login Issue 	Yes 	NA 	Amira 	NA 	Waiting 	Login 	Correct 	Already activated temp password and unable to login 
2806 	Les Mills Subscription 	Yes 	NA 	Amira 	NA 	Closed 	Invalid 	Correct 	Russian call asking about Virtual Subscription 
2807 	iPad capacity 	Yes 	NA 	Pritish 	NA 	Waiting 	Content 	Correct 	iPad capacity full and does not want RPM 
2808 	Login Issue 	Yes 	NA 	Anush 	NA 	Resolved 	Onboarding 	Correct 	Already activated temp password and unable to login 
2810 	Login Issue 	Yes 	NA 	Amira 	NA 	Waiting 	Login 	Correct 	Already activated temp password and unable to login 

Regards, 
Pritish Nandi