Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 22 Sep 2019 02:07:00 -0700 (MST)

Hi All, 

PFB the audits for SSBS. 

18 Sept 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
57949 	Bharat 	9/18/2019 16:42 	9/18/2019 16:43 	0:01:00 	Yes 	Yes 	NA 	Other 	Hold 
57951 		9/18/2019 17:48 	9/18/2019 17:55 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 
57952 	Bharat 	9/18/2019 18:23 	9/18/2019 18:27 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
57953 	Bharat 	9/18/2019 18:35 	9/18/2019 18:39 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
57954 	Bharat 	9/18/2019 18:38 	9/18/2019 18:40 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
57955 	Bharat 	9/18/2019 18:43 	9/18/2019 18:47 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
57956 	Bharat 	9/18/2019 18:49 	9/18/2019 18:49 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
57957 	Bharat 	9/18/2019 18:54 	9/18/2019 18:57 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 

19-Sept 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58000 	Bharat 	9/19/2019 16:39 	9/19/2019 16:43 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
58001 	Bharat 	9/19/2019 16:48 	9/19/2019 16:54 	0:06:00 	Yes 	Yes 	NA 	Other 	Pending 
58002 	Bharat 	9/19/2019 19:00 	9/19/2019 19:08 	0:08:00 	Yes 	Yes 	NA 	Other 	Open 

20-Sept 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58004 	Anush 	9/20/2019 13:30 	9/20/2019 13:39 	0:09:00 	Yes 	Yes 	NA 	Other 	Open 
58005 	Pritish 	9/20/2019 17:53 	9/20/2019 17:55 	0:02:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
58006 	Anush 	9/20/2019 18:13 	9/20/2019 18:30 	0:17:00 	Yes 	Yes 	NA 	Other 	Open 

21-Sept 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
58008 	Anush 	9/21/2019 6:24 	9/21/2019 6:27 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
58009 	Anush 	9/21/2019 8:17 	9/21/2019 8:34 	0:17:00 	Yes 	Yes 	NA 	Other 	Open 
58010 	Anush 	9/21/2019 8:28 	9/21/2019 8:34 	0:06:00 	Yes 	Yes 	NA 	Other 	Open 
58011 	Anush 	9/21/2019 8:43 	9/21/2019 8:46 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
58012 	Anush 	9/21/2019 8:51 	9/21/2019 9:18 	0:27:00 	Yes 	Yes 	NA 	Other 	Open 
58013 	Anush 	9/21/2019 9:43 	9/21/2019 9:47 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
58014 	Anush 	9/21/2019 9:44 	9/21/2019 9:48 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
58015 	Shakeel 	9/21/2019 10:36 	9/21/2019 10:43 	0:07:00 	Yes 	Yes 	NA 	Other 	Open 
58016 	Shakeel 	9/21/2019 10:39 	9/21/2019 10:44 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
58017 	Anush 	9/21/2019 13:12 	9/21/2019 13:42 	0:30:00 	Yes 	Yes 	NA 	Other 	Resolved 
58018 	Shakeel 	9/21/2019 13:38 	9/21/2019 13:43 	0:05:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
58019 	Shakeel 	9/21/2019 17:00 	9/21/2019 17:07 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi