Subject: SSBS audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 16 Sep 2019 09:24:34 -0700 (MST)

Hi All, 

PFB the SSBS audits for - 

15-Sept 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
57663 	Bharat 	9/15/2019 6:39 	9/15/2019 6:43 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
57736 	Pritish 	9/15/2019 16:45 	9/15/2019 16:50 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
57737 	Pritish 	9/15/2019 16:45 	9/15/2019 16:51 	0:06:00 	Yes 	Yes 	NA 	Other 	Open 
57738 	Pritish 	9/15/2019 16:53 	9/15/2019 16:57 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
57739 	Pritish 	9/15/2019 17:07 	9/15/2019 17:18 	0:11:00 	Yes 	Yes 	NA 	Other 	Resolved 
57740 	Pritish 	9/15/2019 19:14 	9/15/2019 19:16 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
57741 	Ahmad 	9/15/2019 20:36 	9/15/2019 20:47 	0:11:00 	Yes 	Yes 	NA 	Other 	Resolved 
57742 	Ahmad 	9/15/2019 23:38 	9/15/2019 23:40 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
57743 	Ahmad 	9/15/2019 23:55 	9/15/2019 23:59 	0:04:00 	Yes 	Yes 	NA 	Other 	On Hold 
57744 	Ahmad 	9/16/2019 0:06 	9/16/2019 0:31 	0:25:00 	Yes 	Yes 	NA 	Other 	Resolved 

16-Sept - (Till 10.00PM) 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
57801 	Pritish 	9/16/2019 16:43 	9/16/2019 16:43 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 
57802 	Pritish 	9/16/2019 16:49 	9/16/2019 16:55 	0:06:00 	Yes 	Yes 	NA 	Other 	Open 
57803 	Ashish 	9/16/2019 16:59 	9/16/2019 17:01 	0:02:00 	Yes 	Yes 	NA 	Other 	Pending 
57804 	Ashish 	9/16/2019 17:00 	9/16/2019 17:02 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
57805 	Ashish 	9/16/2019 17:17 	9/16/2019 17:19 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
57806 	Pritish 	9/16/2019 18:31 	9/16/2019 18:42 	0:11:00 	Yes 	Yes 	NA 	Other 	Open 
57807 	Pritish 	9/16/2019 18:36 	9/16/2019 18:43 	0:07:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi