Subject: Charlotte's complaint - 2762 & 2773
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>
Date: Mon, 16 Sep 2019 09:10:28 -0700 (MST)

Hi Arjun, 

The tickets were not handled correctly. 

When customer is saying that they have multiple classes failing then you should not ask to play the class in admin mode. Instead ask all these questions 

1. Must have devices 
2. EDID 
3. Diagram 
4. Mirror Display. 

Admin mode needs to be asked when they are complaining about a specific release. Please stick to 7 common scenarios always. If you are not sure then ask for more information like video or screenshot of the issue. 

Regards, 
Pritish Nandi