Subject: Lesmills important Update: final content round released today
From: Deeksha Dadu <[email-masked]>
To: Arjun LSM AJ <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "[email-masked]" <[email-masked]>, Apoorv Joshi <[email-masked]>, Bharat Sharma <[email-masked]>, "[email-masked]" <[email-masked]>, Bharat Sharma <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "Pritish Nandi (LSM)" <[email-masked]>
Date: Mon, 16 Sep 2019 10:23:52 +0000

Hi all,

Please go through the update below. It’s important.

Regards,
Deeksha

From: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Date: Monday, 16 September 2019 at 3:34 PM
To: lesmills <[email-masked]<mailto:[email-masked]>>
Subject: final content round released today

Hi agents,

All customers will receive 8 rounds of content from today.  This content round is called Q317 and was previously removed because of storage concerns.  Customers coming through support with full iPads should be advised to use the ‘Select programmes’ feature, to reduce their content load.  Please make sure you check the customers iPad storage space for playback and APP related issues coming through support.

Two other options are to buy a new iPad with more storage space or to re-download all the content (as newer downloads do not have every language attached).  These 2 options are probably not going to be popular so see what they think of the first solution before offering these two.

Thanks

Charlotte

Charlotte Jansen​
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Customer Support B2B
Les Mills International
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