Subject: Re: No sound on Inbound calls
From: Deeksha Dadu <[email-masked]>
To: Kaeiara Blythe Delfino <[email-masked]>
Cc: Arjun LSM AJ <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Sat, 7 Sep 2019 05:17:51 +0000

Ashish please check this urgently and update me. Thanks

Sent from my iPhone

On 7 Sep 2019, at 04:14, Kaeiara Blythe Delfino <[email-masked]<mailto:[email-masked]>> wrote:

Right, earlier calls were fine though but after 6am Phil time had 3 consecutive calls where i couldn't  hear customer and AJ experienced the same.

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On Sat, Sep 7, 2019 at 6:35 AM Arjun Hurry <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ashish,

Both Kae and I have been getting sound issues all shift - we cannot hear the customers on inbound calls. This is an issue for both HFL and LM. Some calls are fine, but on multiple calls tonight, neither of us has been able to hear the customers.

We both rebooted our phones as well. Please check.

Thank you,
AJ