Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Abhishek Kaushik <[email-masked]>, Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>, Mridu Bhatnagar <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 6 Sep 2019 05:48:38 -0700 (MST)

Hi All, 

Please find below the Les Mills Audits for 6th Sept 2019. 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct (Y/N) 
2745 	Fitbox 	Yes 	NA 	Mridu 	NA 	Closed 	Invalid 	Correct 
2746 	No External Screen 	No 	NA 	AJ 	Did not check Kibana and also not advised customer according to that. Once the error was rectified then you should have checked Kibana and advised them on AV disconnection 	Waiting 	AV 	Correct 
2747 	Playback issues 	No 	NA 	AJ 	No Kibana logs added and did not provide the correct inputs to the customer. The customer had 12 AV disconnections and 15 pause events in last 30 days. Also did not ask the diagram of the setup as per the 7 common scenarios instructions. 	Waiting 	AV 	Correct 

@Team- The 7 common scenarios have changed and Charlotte has added new steps. She has added clear instructions on what to when. If still you have doubt, please reach out to me. 

https://lesmillsvirtualapp.freshdesk.com/solution/articles/36000143055-7-common-issues/en 

Regards, 
Pritish Nandi