Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 4 Sep 2019 06:39:47 -0700 (MST)

Hi All, 

PFB the SSBS audit for 3rd Sept 2019. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
57102 	AJ 	9/3/2019 5:37 	9/3/2019 5:46 	0:09:00 	Yes 	Yes 	NA 	Other 	Closed 
57152 	Bryan 	9/3/2019 16:33 	9/3/2019 16:39 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 
57153 	Bryan 	9/3/2019 16:43 	9/3/2019 16:56 	0:13:00 	Yes 	Yes 	NA 	Other 	Resolved 
57154 	Bryan 	9/3/2019 16:45 	9/3/2019 16:45 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
57155 	Bryan 	9/3/2019 17:31 	9/3/2019 17:32 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
57156 	AJ 	9/4/2019 5:26 	9/4/2019 5:26 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
57157 	AJ 	9/4/2019 6:34 	9/4/2019 6:35 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi