Subject: Re: Les Mills Ticket - 2700
From: Anush Saxena <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Shakeel Ahmad Hajam <[email-masked]>, Arjun Hurry <[email-masked]>, tasuku yamamoto <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 26 Aug 2019 19:56:00 -0700 (MST)

Hi Sir, 

Sadaf tried to call the customer, however, the number was not reachable. We've left the voice message to call us back and share the required details. 

With Sincere Regards, 
Anush 

From: "Pritish Nandi" <[email-masked]> 
To: "Anush Saxena" <[email-masked]>, "Shakeel Ahmad Hajam" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "tasuku yamamoto" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, August 26, 2019 5:54:17 PM 
Subject: Les Mills Ticket - 2700 

Hi All, 

This ticket was not handled correctly and we have received a complaint from Charlotte. Can you please make sure that you arrange a callback for this customer and take the email, name and club name. 

Also we need to know if he has updated the app and if not please guide this customer to update the app. 

This is a Japanese customer so the callback needs to be made by Japanese Agent only. Once you have the correct details, please create a ticket and send a reply. 

[ https://lesmillsvirtualapp.freshdesk.com/a/tickets/2700 | https://lesmillsvirtualapp.freshdesk.com/a/tickets/2700 ] 

This task needs to be completed with high priority please. 

Regards, 
Pritish Nandi