Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 25 Aug 2019 09:14:23 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

24 Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56564 	Anush 	8/24/2019 7:59 	8/24/2019 8:03 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
56565 	Bharat 	8/24/2019 12:17 	8/24/2019 12:20 	0:03:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
56566 	Bharat 	8/24/2019 15:02 	8/24/2019 15:04 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
56567 	Bharat 	8/24/2019 16:20 	8/24/2019 16:29 	0:09:00 	Yes 	Yes 	NA 	Other 	On Hold 
56568 	Bharat 	8/24/2019 17:00 	8/24/2019 17:07 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 
56569 		8/24/2019 17:54 	8/24/2019 17:55 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
56570 		8/24/2019 23:55 	8/24/2019 23:59 	0:04:00 	Yes 	Yes 	NA 	Other 	On Hold 

25 Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56645 	Anush 	8/25/2019 16:49 	8/25/2019 16:49 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
56646 	Anush 	8/25/2019 16:51 	8/25/2019 16:52 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
56647 	Anush 	8/25/2019 17:01 	8/25/2019 17:01 	0:00:00 	Yes 	Yes 	NA 	Other 	On Hold 
56648 	Pritish 	8/25/2019 18:11 	8/25/2019 18:39 	0:28:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi