Subject: Re: Transcript of 22 Aug 2019 02:42:21. Operator: Arthur. Visitor: Client
From: Arjun Hurry <[email-masked]>
To: Deeksha <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 23 Aug 2019 09:47:23 -0700 (MST)

Hi Deeksha, 

Thank you for the link - I've updated my bookmarks. 

-AJ 

From: "Deeksha" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, August 23, 2019 1:27:18 PM 
Subject: Re: Transcript of 22 Aug 2019 02:42:21. Operator: Arthur. Visitor: Client 

Hi AJ, 

You are using a wrong link to check the submissions. This link was changed about a month back and it was shared with everyone including you and I did that personally. I have forwarded that email to you again. It has happened before also that your notes are not updated. Please be careful about this and make sure that you always update your notes and procedures. Here is the new link. 

[ https://jaywaytravel.com/livechat/livechat_submissions.php | https://jaywaytravel.com/livechat/livechat_submissions.php ] 

Regards, 
Deeksha 

From: Arjun Hurry < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 22 August 2019 at 10:12 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Transcript of 22 Aug 2019 02:42:21. Operator: Arthur. Visitor: Client 

Hi Deeksha, 

I did submit this lead in the form. However the page to check form submissions isn't working (screenshot attached from yesterday's shift). So there was no way for me to verify that this had gone through. It didn't work for Anush either when he came in. 

Thank you, 
AJ 

From: "Deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "arjun hurry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 22, 2019 12:50:12 PM 
Subject: FW: Transcript of 22 Aug 2019 02:42:21. Operator: Arthur. Visitor: Client 

Hi AJ, 

This was your chat. Why did you not submit this lead?? A technical error cannot be an explanation here because now we have a way to check if the lead was submitted or not and that was shared with all. 

Please reply urgently. We can’t have you repeat the same mistakes again on Jayway. 

Regards, 
Deeksha 

From: Charles Neville - JayWay Travel < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 22 August 2019 at 11:51 AM 
To: manager < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Transcript of 22 Aug 2019 02:42:21. Operator: Arthur. Visitor: Client 

Hello, this wasn’t submitted as a lead - was any problem experienced with the form? I just submitted this and it went through fine. 

Charles 

Begin forwarded message: 

From: Charles Neville < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Transcript of 22 Aug 2019 02:42:21. Operator: Arthur. Visitor: Client 
Date: 22 August 2019 at 07:29:16 CEST 
To: Charles Neville < [ mailto:[email-masked] | [email-masked] ] > 

---------- Forwarded message --------- 
From: 'LiveChat' via Sales Forms < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thu, 22 Aug 2019 at 02:52 
Subject: Transcript of 22 Aug 2019 02:42:21. Operator: Arthur. Visitor: Client 
To: < [ mailto:[email-masked] | [email-masked] ] > 

	

	

		

	
Chat transcript 

	

ref [ https://jaywaytravel.com/tour/centraleurope/?gclid=EAIaIQobChMIka_a_5yV5AIVdf_jBx3XzAUpEAAYASAAEgIVsvD_BwE | 
https://jaywaytravel.com/tour/centraleurope/?gclid=EAIaIQobChMIka_a_5yV5AIVdf_jBx3XzAUpEAAYASAAEgIVsvD_BwE ] 

	

	

	
	
		Arthur 	Thu, 08/22/19 12:42:21 am UTC 	

	Hello, Can I help you plan your upcoming vacation? 	

	

		Client 	12:42:21 am 	

	scenic southern dalmatia cost 8- 10 days 	

	

		Arthur 	12:42:43 am 	

	How many members would there be in the travel group? Please specify if there are children travelling with you. 	

	

		Client 	12:43:29 am 	

	2 adults one bed 	

	

		Arthur 	12:43:34 am 	

	Thank you. Do you also know when you would want to leave? 	

	

		Client 	12:44:39 am 	

	thursday to sunday we are very flexibale 	

	

		Arthur 	12:46:08 am 	

	Just to make sure - you don't have a ballpark date for when you'd like to leave for the trip? Are you planning on a certain month/season? 	

	

		Client 	12:46:56 am 	

	this fall or spring october or may 	

	

		Arthur 	12:47:15 am 	

	Thank you. We can certainly look into the viability of that for you, let me have one of our travel experts contact you. May I get your name, email, and phone number, please? 	

	

		Client 	12:48:14 am 	

	rene dominique 3372783573 [ mailto:[email-masked] | 
[email-masked] ] 	

	

		Arthur 	12:48:36 am 	

	Great! Thank you for sharing the details. I will forward your query right away. One of our expert vacation planners get in touch with you as soon as possible. 
	Can I help you with anything else? 
	It appears that you may be otherwise occupied, so I do need to bring this Chat to an end. However, if you have any further questions, please do not hesitate to return to Chat. 	

	

	
		
	Arthur archived the chat 	12:52:09 am 	

	

		Duration: 9m 48s 

		Chat started on: [ https://jaywaytravel.com/itineraries/dubrovnik-hvar-split-tour#itinerary-0-dubrovnik | 
https://jaywaytravel...hvar-split-tour#itinerary-0-dubrovnik ] 
		Referrer: [ https://jaywaytravel.com/croatia | 
https://jaywaytravel.com/croatia ] 
		Visitor geolocation: Youngsville, Louisiana, United States / 70.189.22.238 

	
	
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Charles Neville 
Marketing Director 
JayWay Travel Inc. 
M +420 720 574 576 
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