Subject: LMJP TT#2678
From: Apoorv Joshi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Pritish Nandi <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: "Ashish Dabral" <[email-masked]>
Date: Fri, 23 Aug 2019 08:02:21 -0700 (MST)

Please send this response to the customer under the above mentioned ticket in Japanese if possible. 

二瓶準也様 

That is great to hear! 

However, we have checked again and found the following in the back end which indicates the issues might still be there: 

Playback Issues : 12 AV/Video Disconnection events in the last 7 days. 3 AV disconnections on Aug 23, 2019(Today). 22 Pause events in the last 7 days out of which 15 pause events are on Aug 23, 2019(Today). 

Could you please confirm the make and model of the EDID you are using? 
​ 
​Thanks for your help! 

Kind Regards, 
​Apoorv 
Customer Services 
Les Mills Virtual App