Subject: Re: Les Mills Audits
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>, Abhishek Kaushik <[email-masked]>, Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun LSM AJ <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Thu, 22 Aug 2019 07:22:18 +0000

People, you CANNOT miss logging a ticket for every call you take. This is a procedural error and will never be accepted again. If you don’t have an email from customer to create a ticket for some reason, just put [email-masked] and create a ticket but this can never ever be missed again.

Regards,
Deeksha

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 21 August 2019 at 8:39 PM
To: Abhishek Kaushik <[email-masked]<mailto:[email-masked]>>, Anush Saxena <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Arjun LSM AJ <[email-masked]<mailto:[email-masked]>>, Bharat Sharma <[email-masked]<mailto:[email-masked]>>, Shakeel Ahmad Hajam <[email-masked]<mailto:[email-masked]>>, tasuku yamamoto <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Les Mills Audits

Hi All,

PFB the Les Mills Ticket Audits as well as attached is the call audits.

Guys- Why we are not creating tickets on every call until it is not a invalid call. We have to log a ticket on every call we get for Les Mills and this is a process which is not getting followed. Also there is no explanation on the calls to why this happened and how it can be resolved in future.

@AJ- I have audited 3 calls for your and you have not created ticket in single one of them. Why?

20th Aug

Ticket  Issue   Was it handled correctly        Charlotte Note  Name of Agent   Feedback        Status  Categorization  Correct (Y/N)
2682    Scheduling      Yes     This issue is not in development for fixing.  It is the expected behaviour of the APP   AJ/Pritish      Feedback is for Pritish for known issue
Waiting TRP     Correct
2683    Invalid Yes     NA      Apoorv  NA      Waiting Invalid Correct

21st Aug

Ticket  Issue   Was it handled correctly        Charlotte Note  Name of Agent   Feedback        Status  Categorization  Correct (Y/N)
2684    Playback Issue  Yes     NA      Pritish/Apoorv  NA      Waiting AV      Correct
2685    Login Error     Yes     NA      AJ      Catagorization would be Login Issue and not Entitlements        Waiting Entitlements    Incorrect
2686    Unable to update the app        Yes     NA      AJ      NA      Waiting User Error      Correct
2687    Salesforce Issue        Yes     NA      Ahmad   NA      Closed  Invalid Correct
2688    Download issue  Yes     NA      Apoorv  NA      Waiting Downloads       Correct

Regards,
Pritish Nandi