Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 19 Aug 2019 04:07:14 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

Note: no open tickets under Livesalesman queue 

15th Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56219 	AJ 	8/15/2019 6:17 	8/15/2019 6:33 	0:16:00 	Yes 	Yes 	NA 	Other 	Open 
56250 	Bharat 	8/15/2019 17:01 	8/15/2019 17:05 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
56251 	Apoorv 	8/15/2019 17:39 	8/15/2019 17:53 	0:14:00 	Yes 	Yes 	NA 	Other 	Resolved 

16th Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56252 	Bharat 	8/16/2019 6:32 	8/16/2019 6:35 	0:03:00 	Yes 	Yes 	NA 	Other 	On Hold 
56253 	Bharat 	8/16/2019 16:08 	8/16/2019 16:37 	0:29:00 	Yes 	Yes 	NA 	Other 	Open 
56254 	Bharat 	8/16/2019 19:34 	8/16/2019 19:38 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 

17th Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56255 	Anush 	8/17/2019 6:49 	8/17/2019 6:57 	0:08:00 	Yes 	Yes 	NA 	Other 	On Hold 
56256 	Anush 	8/17/2019 7:33 	8/17/2019 7:45 	0:12:00 	Yes 	Yes 	NA 	Other 	Resolved 
56257 	Anush 	8/17/2019 7:41 	8/17/2019 7:46 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
56258 	Anush 	8/17/2019 8:39 	8/17/2019 8:46 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 
56259 	Anush 	8/17/2019 11:15 	8/17/2019 11:18 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
56260 	Shakeel 	8/17/2019 11:15 	8/17/2019 11:19 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
56261 	Shakeel 	8/17/2019 12:42 	8/17/2019 12:44 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
56262 	Shakeel 	8/17/2019 12:43 	8/17/2019 12:51 	0:08:00 	Yes 	Yes 	NA 	Other 	Resolved 
56263 	Anush 	8/17/2019 15:09 	8/17/2019 15:17 	0:08:00 	Yes 	Yes 	NA 	Other 	Resolved 
56264 	Shakeel 	8/17/2019 17:00 	8/17/2019 17:07 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 
56265 	Shakeel 	8/17/2019 15:09 	8/17/2019 15:17 	0:08:00 	Yes 	Yes 	NA 	Other 	Resolved 
56266 	Shakeel 	8/17/2019 17:00 	8/17/2019 17:07 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 

18th Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56267 	Bharat 	8/18/2019 7:37 	8/18/2019 7:39 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
56328 	Pritish 	8/18/2019 16:43 	8/18/2019 16:59 	0:16:00 	Yes 	Yes 	NA 	Other 	Open 
56329 	Anush 	8/18/2019 16:56 	8/18/2019 17:01 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
56330 	Anush 	8/18/2019 17:07 	8/18/2019 17:29 	0:22:00 	Yes 	Yes 	NA 	Other 	Resolved 
56331 	Anush 	8/18/2019 17:10 	8/18/2019 17:39 	0:29:00 	Yes 	Yes 	NA 	Other 	Open 
56332 	Anush 	8/18/2019 17:53 	8/18/2019 17:58 	0:05:00 	Yes 	Yes 	NA 	Other 	On Hold 
56333 	Anush 	8/18/2019 17:57 	8/18/2019 17:57 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
56334 	Shakeel 	8/18/2019 20:15 	8/18/2019 20:16 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi