Subject: SSBS audits - 14th Aug 2019
From: Pritish Nandi <[email-masked]>
To: "Ashish Dabral" <[email-masked]>, Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, bharat sharma <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 15 Aug 2019 03:50:11 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56210 	Anush 	8/14/2019 6:06 	8/14/2019 6:10 	0:04:00 	Yes 	Yes 	NA 	Other 	On Hold 
56211 	Anush 	8/14/2019 8:00 	8/14/2019 8:11 	0:11:00 	Yes 	Yes 	NA 	Other 	Open 
56212 	Anush 	8/14/2019 8:32 	8/14/2019 8:45 	0:13:00 	Yes 	Yes 	NA 	Other 	Resolved 
56213 	Anush 	8/14/2019 9:36 	8/14/2019 10:00 	0:24:00 	Yes 	Yes 	NA 	Other 	Resolved 
56214 	Anush 	8/14/2019 9:52 	8/14/2019 9:57 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
56215 	Anush 	8/14/2019 10:01 	8/14/2019 10:02 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
56216 	Anush 	8/14/2019 10:14 	8/14/2019 10:17 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
56218 	Bharat 	8/14/2019 17:00 	8/14/2019 17:27 	0:27:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi