Subject: Re: Les Mills Audits
From: Apoorv Joshi <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Sharma <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, tasuku yamamoto <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 15 Aug 2019 00:36:47 -0700 (MST)

Hi Sir 

Thank you fr the feedback. 

Regards 
Apoorv 

From: "Pritish Nandi" <[email-masked]> 
To: "Anush Saxena" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Bharat Sharma" <[email-masked]>, "Shakeel Ahmad Hajam" <[email-masked]>, "tasuku yamamoto" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Wednesday, 14 August, 2019 20:12:05 
Subject: Les Mills Audits 

Hi All, 

PFB the audits for Les Mills. I will be sending the call audits as well. 

12th Aug 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct (Y/N) 
2665 	Multiple Av issues 	Yes 	Thanks Pritish, great response with clear instruction for the customer. please keep the ticket open until we get to the bottom of this. 	Pritish 	NA 	Open and with Level 2 	AV 	Correct 
2666 	Unable to access Scheduler 	Yes 	NA 	Apoorv/Pritish 	NA 	Resolved 	Login 	Correct 

13th Aug 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct (Y/N) 
2667 	Bandwidth Query 	Yes 	ADSL 2 is recommended for downloads and scheduler sync 	Apoorv 	NA 	Resolved 	AV 	Correct 
2668 	General Query 	Yes 	NA 	Apoorv/Pritish 	NA 	Awaiting Cust 	User Error 	Correct 
2670 	Unable to login 	No 	NA 	Anush 	The customer could be a LMOD customer. The customer gave her username as "Victoria" however we never asked for a correct username or redirected her to contact LMOD customer service as they could be trying to contact LMOD. Also no translation was pasted which again resulted in confusion. We have asked the same now however we could have advised the customer on LMOD earlier. 	Awaiting Cust 	Invalid 	Correct 

14 Aug 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct (Y/N) 
2671 	Setup related questions 	Yes 	NA 	Pritish 	NA 	Resolved 	AV 	Correct 
2672 	Sync Issue 	Yes 	NA 	Pritish 	NA 	Awaiting Cust 	Sync 	Correct 
2673 	Audio Delay 	Yes 	NA 	AJ/Pritish 	AJ, I am unable to understand the logic of asking for iPad settings because the audio extraction should be happening either via the audio extractor or via the recommended EDID with Audio Extractor. Also please inform Charlotte for these issues as she would be happy to raise it to the development team but before that we would need to test it ourselves. 	Awaiting Cust 	AV 	Correct 

Regards, 
Pritish Nandi