Subject: RE: Clarification Required
From: Charlotte Jansen <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: lesmills <[email-masked]>
Date: Tue, 13 Aug 2019 03:49:31 +0000

Hi Pritish,

In this case we should have asked for the file size in manage downloads. If the file size is correct then the next step is to check setup.

Thanks

Charlotte
Charlotte Jansen | Customer Service Manager
Les Mills International | [email-masked]
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From: Pritish Nandi <[email-masked]>
Sent: Tuesday, 13 August 2019 3:21 AM
To: Charlotte Jansen <[email-masked]>
Cc: lesmills <[email-masked]>
Subject: Clarification Required
Importance: High

Hi Charlotte,

Need you help and clarification with the ticket -  https://lesmillsvirtualapp.freshdesk.com/a/tickets/2644

This case was of Specific release which falls under the 7 common scenarios. However, you have mentioned in your feedback that the customer does have AV disconnections and we should have checked the setup.

So what we have understood from the feedback is that, we would have to check for AV setup if we find any disconnection events in Kibana irrespective of the scenario. Is this correct?

Please clarify so that we can follow the correct procedure.

Regards,
Pritish Nandi