Subject: Clarification Required
From: Pritish Nandi <[email-masked]>
To: Charlotte Jansen <[email-masked]>
Cc: lesmills <[email-masked]>
Date: Mon, 12 Aug 2019 08:20:44 -0700 (MST)

Hi Charlotte, 

Need you help and clarification with the ticket - [ https://lesmillsvirtualapp.freshdesk.com/a/tickets/2644 | https://lesmillsvirtualapp.freshdesk.com/a/tickets/2644 ] 

This case was of Specific release which falls under the 7 common scenarios. However, you have mentioned in your feedback that the customer does have AV disconnections and we should have checked the setup. 

So what we have understood from the feedback is that, we would have to check for AV setup if we find any disconnection events in Kibana irrespective of the scenario. Is this correct? 

Please clarify so that we can follow the correct procedure. 

Regards, 
Pritish Nandi