Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 11 Aug 2019 01:54:13 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

8 Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56178 	Pritish 	8/8/2019 17:01 	8/8/2019 17:03 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
56179 	Pritish 	8/8/2019 17:04 	8/8/2019 17:11 	0:07:00 	Yes 	Yes 	NA 	Other 	Open 

9 Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56180 	Shakeel 	8/9/2019 10:36 	8/9/2019 10:41 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
56181 	Shakeel 	8/9/2019 10:39 	8/9/2019 10:41 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
56182 	Pritish 	8/9/2019 13:41 	8/9/2019 13:44 	0:03:00 	Yes 	Yes 	NA 	Other 	On Hold 
56183 	Pritish 	8/9/2019 15:48 	8/9/2019 15:56 	0:08:00 	Yes 	Yes 	NA 	Other 	Resolved 

10 Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56184 	Anush 	8/10/2019 8:30 	8/10/2019 8:55 	0:25:00 	Yes 	Yes 	NA 	Other 	On Hold 
56185 	Anush 	8/10/2019 9:26 	8/10/2019 9:31 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
56186 	Bharat 	8/10/2019 11:02 	8/10/2019 11:10 	0:08:00 	Yes 	Yes 	NA 	Other 	Open 
56187 	Bharat 	8/10/2019 11:53 	8/10/2019 11:58 	0:05:00 	Yes 	Yes 	This ticket was not resolved after password reset. I have resolved it. 	Livesalesman 	Resolved 
56188 		8/10/2019 13:29 	8/10/2019 13:33 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
56189 	Bharat 	8/10/2019 15:27 	8/10/2019 15:27 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
56190 	Shakeel 	8/10/2019 16:35 	8/10/2019 16:51 	0:16:00 	Yes 	Yes 	NA 	Other 	Open 
56191 	Shakeel 	8/10/2019 17:00 	8/10/2019 17:05 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 

11 Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56192 	Bharat 	8/11/2019 8:00 	8/11/2019 8:03 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
56193 	Bharat 	8/11/2019 8:00 	8/11/2019 8:06 	0:06:00 	Yes 	Yes 	NA 	Other 	Open 
56194 	Bharat 	8/11/2019 8:00 	8/11/2019 8:22 	0:22:00 	Yes 	Yes 	NA 	Other 	Open 
56195 	NA 	8/11/2019 10:19 	8/11/2019 10:31 	0:12:00 	Yes 	NA 	Unable to Assign ticket 	Other 	Open 

Regards, 
Pritish Nandi