Subject: Missed calls on HFL
From: Deeksha Dadu <[email-masked]>
To: Bharat Sharma <[email-masked]>, "[email-masked]" <[email-masked]>, Arjun LSM AJ <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Phaedrus Arif <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "Pritish Nandi (LSM)" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 9 Aug 2019 13:27:52 +0000

Hi guys,

We noticed that last month we had about 22 missed calls on HFL and there were many wherein the agents in the shift were available to pick calls but did not. This is not acceptable. We must pick up the call within 2 rings, at the max 3 rings. If Arif is available and he hasn’t picked the call in 2-3 rings, the likelihood is that he is on another call. In this case, please make sure that we pick up the call from here by third ring. Do not let the call go on ringing, something I have noticed here.

@ Arif: please make sure that you pick up the call with in 2-3 rings.

Last few months Ashish couldn’t check the missed calls and chats reports regularly but this is being resumed now. We will be looking at the reports on regular, almost daily, basis. Please make sure that I do not see missed calls and missed chats due to carelessness.

Thanks

Regards,
Deeksha