Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: "Ashish Dabral" <[email-masked]>, Anush Saxena <[email-masked]>, " Bharat Sharma" <[email-masked]>, Arjun Hurry <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 6 Aug 2019 01:15:09 -0700 (MST)

Hi All, 

PFB the SSBS audits for yesterday. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
55955 	Anush 	8/5/2019 4:09 	8/5/2019 4:13 	0:04:00 	Yes 	Yes 	NA 	Other 	Pending 
55956 	Anush 	8/5/2019 5:36 	8/5/2019 6:04 	0:28:00 	Yes 	Yes 	NA 	Other 	Open 
55999 	Pritish 	8/5/2019 17:06 	8/5/2019 17:06 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
56000 	Bharat 	8/5/2019 19:28 	8/5/2019 19:31 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
56001 		8/5/2019 19:49 	8/5/2019 19:56 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 
56002 		8/5/2019 19:50 	8/5/2019 19:57 	0:07:00 	Yes 	Yes 	NA 	Other 	Open 

Note- No open tickets found under Livesalesman Queue . 

Regards, 
Pritish Nandi