Subject: Re: SSBS connection issues and SLA for 55902
From: Deeksha Dadu <[email-masked]>
To: Arjun LSM AJ <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Mon, 5 Aug 2019 07:52:23 +0000

Hi,

Did you email the client through ticket to notify them of this connection issue? And did you take a screenshot? Both the things are necessary if you are experiencing any connectivity problems else there is no way for me to prove it to the client that this was the reason for delay. If it wasn’t done in this case, please make sure that it is done invariably each time in future.

@ Ashish: please explain it to everyone in team. An email must go out to both us internally and to the client with a screenshot if the technical issue is from client side. If it is an internal issue, only we need to be informed immediately.

Regards,
Deeksha

From: Arjun Hurry <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 4 August 2019 at 4:28 AM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Cc: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: SSBS connection issues and SLA for 55902

Hi All,

I've been getting a lot of connection issues with SSBS tonight - SLA was missed for ticket 55902 because the site couldn't connect.

-AJ