Subject: FW: Les Mills Audit Report
From: Deeksha Dadu <[email-masked]>
To: Arjun LSM AJ <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Mon, 5 Aug 2019 07:39:09 +0000

Hi AJ,

Could you please call me when you come at night tonight? Pritish will be discussing these with you as well. Call me after you have met me please.

Regards,
Deeksha

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 4 August 2019 at 3:04 PM
To: Anush Saxena <[email-masked]<mailto:[email-masked]>>, Arjun LSM AJ <[email-masked]<mailto:[email-masked]>>, Bharat Sharma <[email-masked]<mailto:[email-masked]>>, Shakeel Ahmad Hajam <[email-masked]<mailto:[email-masked]>>, tasuku yamamoto <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Les Mills Audit Report

Hi All,

PFB the Les Mils Audit report.

3 Aug

Ticket  Issue   Was it handled correctly        Charlotte Note  Name of Agent   Feedback
2629    Playback issue  Yes     NA      Apoorv  NA
2630    Scheduler Login issue   Yes     NA      Apoorv  NA
2631    Digital Release App     No      NA      AJ      Customer was talking about instructor app and the agent did provide the correct information in email however did not close the ticket nor did 48 hours closure response.
2632    App Login issue Yes     NA      AJ      Category type would be User Error as they deleted app and got no Studio error. Please refer to Solutions>>Troubleshooting>>Category

4 Aug

Ticket  Issue   Was it handled correctly        Charlotte Note  Name of Agent   Feedback
2634    Onboarding      No      NA      AJ      Iut is good that you have asked for the screenshot. However you ccould have asked the customer to make sure that they are keying in the correct username and temp password. It was also advisable to copy paste the details as while typing there could be error's. This ticket could have been handled better. Categorization selected as Login however it is a Onboarding issue.

Regards,
Pritish Nandi