Subject: Les Mills Audit Report
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 4 Aug 2019 02:34:46 -0700 (MST)

Hi All, 

PFB the Les Mils Audit report. 

3 Aug 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2629 	Playback issue 	Yes 	NA 	Apoorv 	NA 
2630 	Scheduler Login issue 	Yes 	NA 	Apoorv 	NA 
2631 	Digital Release App 	No 	NA 	AJ 	Customer was talking about instructor app and the agent did provide the correct information in email however did not close the ticket nor did 48 hours closure response. 
2632 	App Login issue 	Yes 	NA 	AJ 	Category type would be User Error as they deleted app and got no Studio error. Please refer to Solutions>>Troubleshooting>>Category 

4 Aug 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2634 	Onboarding 	No 	NA 	AJ 	Iut is good that you have asked for the screenshot. However you ccould have asked the customer to make sure that they are keying in the correct username and temp password. It was also advisable to copy paste the details as while typing there could be error's. This ticket could have been handled better. Categorization selected as Login however it is a Onboarding issue. 

Regards, 
Pritish Nandi