Subject: Re: Les Mills Audit
From: Arjun Hurry <[email-masked]>
To: Deeksha <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Fri, 2 Aug 2019 09:38:50 -0700 (MST)

Hi Deeksha, 

The ticket categorization was a temporary placeholder until the customer replied. I will review the rest with Pritish. 

Thank you, 
AJ 

From: "Deeksha" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]> 
Sent: Friday, August 2, 2019 4:57:13 PM 
Subject: FW: Les Mills Audit 

Hi AJ, 

So many feedbacks for you. What happened? You are pro at Lesmills… 

From: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 2 August 2019 at 4:29 PM 
To: Anush Saxena < [ mailto:[email-masked] | [email-masked] ] >, Arjun LSM AJ < [ mailto:[email-masked] | [email-masked] ] >, Bharat Sharma < [ mailto:[email-masked] | [email-masked] ] >, Shakeel Ahmad Hajam < [ mailto:[email-masked] | [email-masked] ] >, tasuku yamamoto < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Les Mills Audit 

Hi All, 

PFB the Les Mills Update. 

1 Aug 

	Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
	2612 	Playback issue 	Yes 	NA 	Bharat 	NA 
	2613 	Login Issue 	Yes 	NA 	Pritish 	NA 
	2614 	Playback issue 	Yes 	NA 	AJ 	Categorization of the ticket was incorect. You have selected "Playback" Wherein it should be "AV" and if you are able to confirm the downloads are corrupt then it has to be "Downloads" later. 
	2615 	Login Issue 	Yes 	NA 	Apoorv 	NA 

2 Aug 

	Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
	2616 	Scheduler Login 	Yes 	Hi AJ, we spoke to Stacie and she managed to access the Scheduler, she didn't do anything, it just appeared when we were on the phone, so not sure how the issue occurred. I've corrected the error on her account so content should be re-downloading now 	Apoorv 	NA 
	2617 	Scheduler Login 	Yes 	NA 	Pritish/Apoorv 	NA 
	2618 	Scheduler Login 	Yes 	NA 	Bharat 	NA 
	2619 	Entitlements 	Yes 	NA 	Bharat 	NA 
	2620 	Playback Issue 	Yes 	NA 	Pritish 	NA 
	2621 	Playback Issue 	Yes 	NA 	Apoorv 	NA 
	2622 	Issue with Virtual App 	No 	NA 	AJ 	Customer was not referring to login issue with Scheduler. They were facing issues with the Virtual App where it was showing "not enough time to play the class". So we should have checked the master login and also checked with the customer more about the issue. However standard response was given here about scheduler website down. 
	2624 	Scheduler Login 	Yes 	NA 	AJ 	NA 
	2625 	Automation 	Yes 	NA 	AJ 	NA 
	2626 	Scheduler Login 	Yes 	NA 	AJ 	NA 
	2627 	Login Issue (App) 	No 	NA 	AJ 	Should have guided why the access code is used and also how to login for the first time and if an existing user then how to reset password. See my response. 
	2628 	Scheduler Login 	Yes 	NA 	Pritish 	NA 

Regards, 
Pritish Nandi