Subject: SSbS Audit
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 2 Aug 2019 09:17:50 -0700 (MST)

Hi All, 

PFB the SSBS audit. 

31 July 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
55809 	Bharat 	7/31/2019 16:38 	7/31/2019 16:55 	0:17:00 	Yes 	Yes 	NA 	Other 	Resolved 
55810 	Bharat 	7/31/2019 16:45 	7/31/2019 16:56 	0:11:00 	Yes 	Yes 	NA 	Other 	Open 
55811 	Bharat 	7/31/2019 16:50 	7/31/2019 16:57 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 
55812 	Pritish 	7/31/2019 16:55 	7/31/2019 17:01 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 
55813 	Bharat 	7/31/2019 16:57 	7/31/2019 17:03 	0:06:00 	Yes 	Yes 	NA 	Other 	On Hold 
55814 	Bharat 	7/31/2019 16:59 	7/31/2019 17:06 	0:07:00 	Yes 	Yes 	NA 	Other 	Open 
55815 	Pritish 	7/31/2019 17:02 	7/31/2019 17:05 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
55816 	Bharat 	7/31/2019 17:02 	7/31/2019 17:05 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
55817 	Pritish 	7/31/2019 17:12 	7/31/2019 17:12 	0:00:00 	Yes 	Yes 	NA 	Other 	On Hold 
55818 	Bharat 	7/31/2019 17:33 	7/31/2019 17:38 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
55819 	Pritish 	7/31/2019 17:39 	7/31/2019 17:40 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
55820 	Bharat 	7/31/2019 17:47 	7/31/2019 17:47 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
55821 	Ahmad 	7/31/2019 17:51 	7/31/2019 17:53 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
55822 	Ahmad 	7/31/2019 17:56 	7/31/2019 17:56 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
55823 	Ahmad 	7/31/2019 17:56 	7/31/2019 17:59 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
55824 	Ahmad 	7/31/2019 19:11 	7/31/2019 19:25 	0:14:00 	Yes 	Yes 	NA 	Other 	Resolved 
55825 	AJ 	7/31/2019 19:44 	7/31/2019 19:49 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 

1 Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
55876 	Bharat 	8/1/2019 16:39 	8/1/2019 16:42 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
55877 	Pritish 	8/1/2019 18:34 	8/1/2019 18:39 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
55878 	Bharat 	8/1/2019 19:01 	8/1/2019 19:04 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
55879 	Bharat 	8/1/2019 19:05 	8/1/2019 19:05 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi