Subject: Les Mills Translation
From: Apoorv Joshi <[email-masked]>
To: Fatoumata Altmueller <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Arjun Hurry <[email-masked]>
Date: Fri, 2 Aug 2019 08:58:17 -0700 (MST)

Hi Fatoumata, 

Please help us with the following translation as well if you are still in the office. Thank you. 

Hi Daniel, 

Thank you for your reply. 

I am sorry to hear that however, EDID is a must have requirement to run the virtual app and play the classes smoothly. The system may work fine without problems for weeks or months however, without the correct setup and devices there is always a possibility of issues with the Virtual. These must have devices needs to be installed in order to have a Smooth experience with the Virtual app. 

​The issue is not with the virtual app so we would advise you to please install the correct setup first and then test it with Virtual. Also, we would advise you to please purchase the recommended EDID Device which can be found on the below mentioned link: 

https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000084205-what-is-an-edid-and-why-would-i-need-one-/en 

Hope this helps and we will keep the ticket open for the next 48 hours in case you need further assistance. 

Kind Regards, 
Apoorv 
Customer Services 
Les Mills Virtual App 

Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/2629