Subject: FW: Les Mills Audit
From: Deeksha Dadu <[email-masked]>
To: Arjun LSM AJ <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Fri, 2 Aug 2019 11:27:13 +0000

Hi AJ,

So many feedbacks for you. What happened? You are pro at Lesmills…

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Date: Friday, 2 August 2019 at 4:29 PM
To: Anush Saxena <[email-masked]<mailto:[email-masked]>>, Arjun LSM AJ <[email-masked]<mailto:[email-masked]>>, Bharat Sharma <[email-masked]<mailto:[email-masked]>>, Shakeel Ahmad Hajam <[email-masked]<mailto:[email-masked]>>, tasuku yamamoto <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Les Mills Audit

Hi All,

PFB the Les Mills Update.

1 Aug

Ticket  Issue   Was it handled correctly        Charlotte Note  Name of Agent   Feedback
2612    Playback issue  Yes     NA      Bharat  NA
2613    Login Issue     Yes     NA      Pritish NA
2614    Playback issue  Yes     NA      AJ      Categorization of the ticket was incorect. You have selected "Playback" Wherein it should be "AV" and if you are able to confirm the downloads are corrupt then it has to be "Downloads" later.
2615    Login Issue     Yes     NA      Apoorv  NA

2 Aug

Ticket  Issue   Was it handled correctly        Charlotte Note  Name of Agent   Feedback
2616    Scheduler Login Yes     Hi AJ, we spoke to Stacie and she managed to access the Scheduler, she didn't do anything, it just appeared when we were on the phone, so not sure how the issue occurred.  I've corrected the error on her account so content should be re-downloading now     Apoorv  NA
2617    Scheduler Login Yes     NA      Pritish/Apoorv  NA
2618    Scheduler Login Yes     NA      Bharat  NA
2619    Entitlements    Yes     NA      Bharat  NA
2620    Playback Issue  Yes     NA      Pritish NA
2621    Playback Issue  Yes     NA      Apoorv  NA
2622    Issue with Virtual App  No      NA      AJ      Customer was not referring to login issue with Scheduler. They were facing issues with the Virtual App where it was showing "not enough time to play the class". So we should have checked the master login and also checked with the customer more about the issue. However standard response was given here about scheduler website down.
2624    Scheduler Login Yes     NA      AJ      NA
2625    Automation      Yes     NA      AJ      NA
2626    Scheduler Login Yes     NA      AJ      NA
2627    Login Issue (App)       No      NA      AJ      Should have guided why the access code is used and also how to login for the first time and if an existing user then how to reset password. See my response.
2628    Scheduler Login Yes     NA      Pritish NA

Regards,
Pritish Nandi