Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 31 Jul 2019 06:02:22 -0700 (MST)

Hi All, 

Please find the Les Mills Audits. 

@Ahmad - I am still seeing tickets where you are not informing customers for 48 hours closure TAT. This is the 2nd time this happened in the past 2 weeks. What is the issue with the decision making? 

28 July 

No Tickets 

29 July 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2602 	Playback 	Yes 	NA 	Varun 	NA 
2600 	Storage Issue 	Yes 	NA 	Pritish 	NA 

30 July 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2603 	Login Issue 	Yes 	NA 	Varun 	NA 
2604 	Print Issue 	Yes 	
Is there an option to 'display logo' does that fix it? 

	AJ 	NA 
2605 	Login Issue 	Yes 	Looks like they have downloaded the Releases App, not virtual 	Pritish 	NA 
2606 	Playback issue 	Yes 	NA 	Bharat 	NA 

31 July 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2607 	New Device 	Yes 	NA 	Bharat 	NA 
2608 	Playback Issue 	Yes 	NA 	AJ 	NA 
2609 	Cant Load Scheduler 	Yes 	NA 	Ahmad 	48 hours closure is not shared which is a KPI now 
2610 	No Studo Errror 	Yes 	NA 	Bharat 	NA 
2611 	Salesforce Issue 	Yes 	NA 	Pritish 	NA 

Regards, 
Pritish Nandi