Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 28 Jul 2019 03:57:57 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

26 July 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
55443 	Bharat 	7/26/2019 12:22 	7/26/2019 12:38 	0:16:00 	Yes 	Yes 	NA 	Other 	Open 
55444 	Ashish 	7/26/2019 15:57 	7/26/2019 16:03 	0:06:00 	Yes 	Yes 	NA 	Other 	Open 
55445 	Ashish 	7/26/2019 17:10 	7/26/2019 17:30 	0:20:00 	Yes 	Yes 	NA 	Other 	Open 
55446 	Pritish 	7/26/2019 17:29 	7/26/2019 17:33 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
55447 	Pritish 	7/26/2019 17:31 	7/26/2019 17:33 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
55448 	Ahmad 	7/26/2019 20:15 	7/26/2019 20:19 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 

27 July 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
55449 	Anush 	7/27/2019 8:52 	7/27/2019 8:52 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
55450 	Anush 	7/27/2019 8:53 	7/27/2019 8:54 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
55451 	Anush 	7/27/2019 9:28 	7/27/2019 9:40 	0:12:00 	Yes 	Yes 	NA 	Other 	Resolved 
55452 	Anush 	7/27/2019 10:03 	7/27/2019 10:09 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 
55453 	Anush 	7/27/2019 10:10 	7/27/2019 10:12 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
55454 	Pritish 	7/27/2019 10:38 	7/27/2019 10:49 	0:11:00 	Yes 	Yes 	NA 	Other 	Resolved 
55455 	Pritish 	7/27/2019 12:18 	7/27/2019 12:23 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
55456 	Pritish 	7/27/2019 14:26 	7/27/2019 14:30 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
55457 	Pritish 	7/27/2019 14:39 	7/27/2019 14:42 	0:03:00 	Yes 	Yes 	NA 	Other 	On Hold 
55458 	Ashish 	7/27/2019 16:14 	7/27/2019 16:17 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
55459 	Ashish 	7/27/2019 17:00 	7/27/2019 17:03 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi