Subject: SSBS Audit
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 23 Jul 2019 08:10:30 -0700 (MST)

Hi All, 

PFB the SSBS audit report for 22nd July 2019. 

Note- No open ticket found under Livesalesman Queue. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
55212 	Bharat 	7/22/2019 16:52 	7/22/2019 16:58 	0:06:00 	Yes 	Yes 	NA 	Other 	Open 
55213 	Bharat 	7/22/2019 17:31 	7/22/2019 17:31 	0:00:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
55214 	Pritish 	7/22/2019 18:19 	7/22/2019 18:25 	0:06:00 	Yes 	Yes 	NA 	Other 	Pending 
55215 	Bharat 	7/22/2019 19:15 	7/22/2019 19:17 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
55216 	Bharat 	7/22/2019 19:16 	7/22/2019 19:21 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
55217 	Bharat 	7/22/2019 19:17 	7/22/2019 19:21 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
55218 	Tushar 	7/22/2019 22:41 	7/22/2019 23:03 	0:22:00 	Yes 	Yes 	NA 	Other 	On Hold 
55219 	Tushar 	7/23/2019 6:50 	7/23/2019 6:56 	0:06:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi